Description
Microsoft 365 Copilot is an AI-powered productivity assistant integrated into Microsoft Office applications (e.g. Word, Excel, PowerPoint, Outlook, Teams). It leverages organizational data and context to assist users in drafting content, analysing information, managing communications, and accelerating workflows directly within their daily tools.
Purpose
- Enhance individual and team productivity across Microsoft 365 applications
- Automate repetitive tasks such as drafting, summarisation, and data analysis
- Provide contextual insights using organisational data (emails, documents, meetings)
- Enable more efficient collaboration, communication, and decision-making
M365 Copilot is designed to help staff “do better work differently” by embedding AI directly into everyday workflows.
Target users
- All WHO staff with M365 Copilot licenses
- Managers and executives requiring decision support and synthesis
- Analysts and operational staff working with documents and data
- Administrative and programme staff managing communications and coordination
Key features
- In-app AI assistance: Embedded within Word, Excel, PowerPoint, Outlook, and Teams
- Content generation & editing: Drafts documents, emails, and presentations from prompts or existing content
- Meeting intelligence: Summarises meetings, highlights key points, and proposes next actions
- Data analysis support: Generates insights and summaries from datasets in Excel
- Context-aware responses: Uses authorised organisational data (documents, emails, files) for relevant outputs
- Workflow automation: Supports scheduling, follow-ups, and coordination tasks
- Agent capabilities: Enables creation of tailored AI agents to automate business processes
Typical use cases
- Drafting documents, reports, and emails
- Summarising long email threads or meeting discussions
- Preparing presentations from notes or structured inputs
- Analysing data and generating insights in Excel
- Supporting meeting preparation, participation, and follow-up
- Enhancing collaboration and communication across teams
Support
- Instructor-led training sessions and workshops (Spotlight sessions managed by IDT)
- Support via Global Service Desk and internal AI guidance resources
Access request process
- Licenses must be purchased through the Global Service Desk (check Microsoft 365 Copilot in request form). A PATEO must be provided (15 USD / month)
Impact statement
M365 Copilot has become embedded in daily work across WHO, enabling significant productivity gains by accelerating content creation, improving communication, and supporting faster decision-making. Initial adoption data indicates measurable time savings and widespread usage across collaboration and communication tools, demonstrating its role as a core enabler of digital transformation and AI adoption within the Organization.
Other tags / keywords
- Microsoft 365 Copilot; AI Assistant; Productivity; Content Generation; Data Analysis; Collabotation; Automation; Digital Workplace