Microsoft Copilot Chat is an AI-powered conversational assistant integrated into the WHO digital workplace. It helps staff work faster and more effectively by providing context-aware answers, drafting support, summarization, data interpretation, and task automation across Microsoft 365 applications.
Copilot Chat enhances productivity by enabling natural-language interaction with organizational content, documents, and workflows — all within WHO’s secure Microsoft environment.
Purpose
WHO staff work across large volumes of documents, emails, data, and administrative processes. Finding information, drafting content, and completing routine tasks can be time-consuming.
Copilot Chat helps solve this by:
- Reducing time spent searching for information
- Accelerating drafting and summarization
- Supporting analysis and decision-making
- Automating repetitive tasks
- Improving clarity and consistency in communication
Target users
- HQ, Regional, and Country Office staff
- Technical officers and programme teams
- Administrative and operational staff
- Project managers and analysts
- Anyone working daily with Microsoft 365 tools
Key features
Conversational assistance
- Ask questions in natural language
- Retrieve information from documents, emails, and files you have access to
- Generate explanations, summaries, and insights
Drafting & editing
- Create emails, reports, briefs, and messages
- Rewrite content for clarity, tone, or structure
- Generate outlines, talking points, and templates
Summarization & analysis
- Summarize long documents, threads, or meeting notes
- Extract key points, risks, or action items
- Interpret data tables or spreadsheets
Task support across Microsoft 365
- Works inside Teams, Outlook, Word, Excel, PowerPoint, and more
- Helps automate routine tasks
- Supports meeting preparation and follow-up
Typical use cases
- Drafting emails, briefs, and reports
- Summarizing long documents or email threads
- Preparing meeting agendas or minutes
- Extracting insights from Excel files
- Clarifying complex concepts or technical topics
- Creating first drafts of presentations
- Translating or adjusting tone for different audiences
Data protection & privacy
- Copilot Chat operates within WHO’s Microsoft 365 tenant
- Data stays within WHO’s secure environment
- No prompts or outputs are used to train external models
- Access is governed by WHO’s identity and access management
- Only content the user already has permission to access is available to Copilot
Documentation & support
- Quick Start Guide (link)
- WHO Copilot Knowledge Base (link)
- Training videos and demos (link)
- Support: Global Service Desk (link)
Dependencies & access requirements
- WHO user account
- No additional installation required
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- Use Copilot Chat directly in your browser
➡️ https://copilot.microsoft.com/ (Sign in with your WHO account) - Access Copilot Chat via your Microsoft 365 home
➡️ https://www.microsoft365.com/ (Sign in with your WHO account) - Use Copilot where your collaboration happens
➡️ https://teams.microsoft.com/ (Sign in with your WHO account) - Use Copilot Chat on the go through the Microsoft 365 mobile app.
➡️ iOS: https://apps.apple.com/app/id541164041 (Sign in with your WHO account)
➡️ Android: https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow (Sign in with your WHO account)
Impact statement
Copilot Chat accelerates everyday work, reduces administrative burden, and improves the quality and clarity of communication across WHO. It supports WHO’s digital transformation by enabling staff to focus on higher-value tasks while AI handles routine work.
Tags / keywords
- Productivity; Microsoft 365; AI assistant; Drafting; Summarization; WHO digital workplace