Description
The IT Use Case module explores how IT professionals can use Copilot to:
- Automate common help desk tasks
- Monitor and synthesize system status information
- Generate documentation and scripts
- Summarize technical discussions across Teams and emails
- Help with onboarding/offboarding tasks
This use case provides hands-on practice with Copilot Chat, Word, Excel, Teams, and Outlook in IT-oriented scenarios to make workflows more efficient.
Product
Microsoft 365 Copilot
Prerequisites
Basic functional experience with Microsoft 365 services (such as Outlook, Word, Excel, Teams, PowerPoint).
Level
Beginner
Duration
1 hour
Course objectives
- Automate common IT tasks and remote support workflows with Copilot.
- Generate technical documentation and user guidance automatically.
- Summarize technical discussions from Teams or Outlook threads to capture salient points.
- Use Copilot Chat to quickly retrieve troubleshooting guidance.
- Create scripts or templates to support recurring IT tasks using AI-assisted prompts.
- Support onboarding/offboarding processes and routine admin activities more efficiently.
Who should attend
- IT professionals and support teams
- Help-desk and service desk staff
- System administrators
- Workplace technology specialists
- Teams responsible for productivity tools and internal IT processes
